91影视’s IT Help Desk Technician Apprenticeship program prepares students for a career in information technology through an Earn as you Learn model.
What You'll Earn As An Apprentice
- A Rewarding New Career
- Paid Employment
- On-the-Job Training
- Career Advancement Opportunities
- Licenses and Certifications
- National Apprenticeship Credential
- Technical Services Support Certificate
What You'll Learn As An Apprentice
- Provide technical support for hardware and software
- Resolve computer issues and operate trouble ticket systems
- Manage IT assets including inventories and acquisitions
- Understand information security
- Install hardware, software, or peripheral equipment
- Communicate effectively with clients or end users
- Maintain and repair computer hardware
Hands-On Learning Opportunities and Courses
In the apprenticeship program students gain paid, on-the-job training experience working alongside experienced professionals. In addition to hands-on learning opportunities at a jobsite, students grow their knowledge in the classroom. Classroom instruction in the IT Help Desk Technician Apprenticeship includes:
- INFO 1170 Operating Systems I
- BSAD 2050 Business Communications
- INFO 1600 PC Systems Maintenance & Repair
- INFO 1610 PC Systems Maintenance & Repair Lab
- INFO 2650 Network Servers
- INFO 1850 Operating Systems II
- INFO 2610 Computer Support Technology
Program Details
Apprenticeship is an industry-driven, high quality career pathway where businesses can develop and prepare their future workforce and individuals can obtain paid work experience along with classroom instruction.
Learn more about .
315 hours of classroom instruction and approximately 1 year of on-the-job learning.
Courses are held in-person on the Norfolk campus. Some classes may be available online. On-the-job training is offered at an employer site.
Contact our apprenticeship department at apprenticeship@northeast.edu or call (402) 844-7121 to learn more about getting started.
Learn more about current job opportunities.
Upon completion apprentices are awarded a Technical Services Support Certificate
and a National Apprenticeship Credential.
Courses follow a traditional college semester schedule on the Norfolk campus. Some classes may be available online.
Active Listening, Reading Comprehension, Speaking, Complex Problem Solving, Critical Thinking
$14.00 - $17.00 per hour
